Data management is a strategic challenge for companies: integration, transformation, exchange, security. REDSOL’s teams of experts support you in your projects by guaranteeing you a very high level of reactivity.
Scope of Application
Maintenance (corrective, preventive and scalable)
Application Proactive monitoring
Monitoring of all exchanges
Handhold in case of malfunction
Management and monitoring of incidents
User Request Management (business and IT team)
Accompaniment of the teams
Answers to all questions about data exchange
On-site service and remote
Qualification of the request
Customer requests are recorded in the monitoring dashboard applications; in return, the customers are aware of the consideration of the request.
Analysis of the request
Depending on the criticality of the application, REDSOL performs an estimate the work to be done and the date of availability of the correction / change / development.
Monitoring of the request
Each step of the request development is traced in monitoring dashboard applications. At regular intervals, the level of progress of applications is communicated to the customer.
End of request
Once the development of the request is complete, the customer is notified and the request is archived basis for a similar development and also improve future developments.